Privacy Policy

This policy applies to the SaudiSolar website in Arabic and English, to every form and tool on it, including the quote request form, the partner registration form and the solar calculator, and to all personal data we process because you use it.

SaudiSolar is an online matching service that lets businesses, industry, farm and istiraha owners and homeowners send one request for quotes from qualified, licensed solar installers, for services such as rooftop and ground-mounted systems, solar carports, grid connection, off-grid and hybrid systems, solar water pumps, batteries, solar lighting, solar water heaters and maintenance, and then passes that request, with your consent, to independent providers. We are not an installer or an electricity or energy company, and we do not sell, install, finance or connect to the grid any system or equipment.

We process personal data in accordance with the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 9/2/1443H, as amended, its Implementing Regulations and the other laws in force in the Kingdom.

This policy does not apply to websites, accounts, apps and services run by others, including installers’ own websites and accounts, system monitoring apps, and the services of the Saudi Electricity Company or any financing provider, whose processing is governed by their own policies.

Wherever they appear in this policy, the following words and expressions have the meanings given next to them:

The Law: The Personal Data Protection Law of the Kingdom of Saudi Arabia and its Implementing Regulations.

The Site or the Service: The SaudiSolar website and the content, tools and forms it offers for requesting solar quotes and registering as a partner, including the solar calculator.

We, us or SaudiSolar: The operator of the Site, acting as controller of the personal data collected through it.

You or the User: Any natural person who visits the Site or uses its forms and tools, including a person sending a request for their home or farm or on behalf of a business, and the representative of a business that registers as a partner.

Personal Data: Any data, whatever its source or form, that identifies you specifically or makes it possible to identify you directly or indirectly.

Processing: Any operation carried out on personal data, including collection, recording, storage, use, disclosure, transfer and destruction.

Provider: An independent company or establishment qualified to design and install solar systems and licensed for electrical work and grid connection where the service requires it, to which we pass requests that match its services, customer types and cities.

Technical Service Provider: A party that processes data on our behalf to run the Site, such as hosting, form handling and measurement services.

We do not ask for your exact address, for sensitive data as defined by the Law, or for ID numbers, bank account details or passwords. The district and city are enough; you give the exact location to the installer you choose directly. Please do not enter ID numbers or passwords in any form field, nor your electricity account number, photos of bills, or login details for system monitoring apps.

If you send the request on behalf of another person, a business or a farm, you confirm that you are authorised to provide their details for the purpose of requesting quotes.

We never publish details of the businesses, farms or people who send requests or of their consumption or bills, we do not use your data for direct marketing of products unrelated to your request, and we do not take decisions about you based solely on automated processing.

If we need to use your data for any other purpose not related to those above, we will only do so with your consent or as permitted by the Law.

We rely on your explicit consent to collect your request data and share it with providers, and on a partner’s consent to be contacted about the partnership. Consent is given by ticking the consent box before the form is sent.

We process some data on the basis of our legitimate interest in running and protecting the Site and preventing fraud, within the limits the Law allows and without prejudice to your rights and interests.

We also process data where this is necessary to comply with an obligation under another law or at the request of a competent authority.

You may withdraw your consent at any time as described in section 10. Withdrawal does not affect the lawfulness of processing carried out before it.

We do not sell, rent or trade your personal data, and we do not disclose it to anyone except in the cases set out in this section.

Providers: with your consent, we send your request data only to qualified providers that offer the service you chose in your city and serve your customer type, and to no one else. Each provider that receives your request becomes responsible for its own processing of your data under the Law.

Technical service providers: we use parties that process data on our behalf to host the Site, receive and store requests and measure usage. They must process the data on our instructions, only for the purposes of the Service and with appropriate safeguards.

Competent authorities: we disclose data where the Law requires it or at the request of a competent judicial or government authority.

Restructuring: if the Service is transferred to or operated by another party, the data will pass to that party on condition that it complies with this policy and the Law.

We do not share the data a partner provides in the registration form with users or other parties without the partner’s consent.

Some of the technical service providers we rely on, such as hosting, content delivery, form handling and measurement services, may be located outside the Kingdom of Saudi Arabia, so some data may be processed or stored outside it.

We transfer personal data outside the Kingdom only in the cases and on the conditions permitted by the Law and the Regulation on Personal Data Transfer outside the Kingdom, to the extent needed for the purpose, and with appropriate safeguards that provide a level of protection no lower than that required by the Law.

We keep your request data for as long as needed to pass it to providers, monitor the quality of the Service and deal with any question or complaint about it. We keep partner data for the duration of the partnership or for as long as needed to review the registration.

When the purpose for which the data was collected has ended, we securely destroy it or make it anonymous, unless the Law requires us to keep it longer or it is needed for a case before a judicial authority.

Data received by providers is subject to the retention periods those providers apply under the Law.

We take appropriate organisational, administrative and technical measures to protect personal data against unauthorised access, use, disclosure, alteration or destruction, including encrypting connections to the Site (HTTPS) and limiting access to requests to those whose work requires it.

If personal data is leaked, damaged or unlawfully accessed, we will handle the incident in accordance with the Law, including notifying the competent authority and notifying you where the Law requires it.

No transmission of data over the internet can be guaranteed to be completely secure, so we recommend that you do not send data the forms do not ask for and never share the login details of your Saudi Electricity Company account or system monitoring apps with anyone through the Site.

To exercise any of these rights, contact us on ⁦+966 50 778 6207⁩ with your name, the mobile number used in your request and a clear description of what you are asking for. We may ask for what we need to verify your identity before acting on the request.

We will respond within the period set by the Law and its Implementing Regulations. If your request concerns data that has been sent to a provider, we will inform that provider of your request, and you may also contact the provider directly.

You have the right to complain to the authority responsible for supervising the application of the Law, the Saudi Data and Artificial Intelligence Authority (SDAIA), if you believe that the processing of your data breaches it.

The Site uses essential local storage in your browser to make the forms work, for example to carry details from the short form to the request form within the same session, to limit repeated submissions and to remember your choice on the cookie notice. This storage is not used for tracking or advertising.

Analytics and measurement tools load only when they are enabled on the Site. When Google Tag Manager and Google Analytics are enabled, cookies and identifiers may be used to measure visits, page performance and campaigns in aggregate.

We may also use Microsoft Clarity to understand how pages are used, through heatmaps and session recordings that show cursor movement, clicks and scrolling. All form and calculator fields are masked in these recordings, so what you type in them is not recorded. Clarity loads only after you accept the cookie notice and does not run if you do not accept it.

You can control or delete cookies in your browser settings. Please note that turning off local storage may affect how parts of the form work.

The solar calculator gives rough technical estimates of system size, the area needed and expected production, based on what you enter and on general assumptions. These results are not a quote, not a promise of any saving or output, and not financial or investment advice.

The calculator does not require personal data. If you choose to attach its results to your quote request, they are sent with your request to providers as preliminary estimates only; the actual size and production are set after a site survey.

The Service is intended for people aged 18 or over, and we do not knowingly collect personal data from children. If we learn that a request was sent by someone under 18 without the consent of their guardian, we will destroy their data.

We may change this policy from time to time to reflect changes in the Service or the law. The date of the last update is shown at the top of the page, and changes take effect from the date they are published.

If a change is material and affects how data you have already provided is processed, we will take appropriate steps to inform you and will ask for your consent again where the Law requires it.

For any question about this policy or any request about your personal data, contact us on ⁦+966 50 778 6207⁩.

This address is for privacy and data matters only. Questions about a system you agreed to have installed or maintained by a solar installer should go to that installer directly.